🛡️ Twisted Vinyl Co. Privacy Policy

Effective Date: October 2025
Website: https://twistedvinylco.com

1. Introduction

Welcome to Twisted Vinyl Co. (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information to provide better products, service, and experience for you. This includes:

A. Information You Provide

  • Account information: name, email, password, and billing/shipping addresses.
  • Order details: product selections, quantity, material, and uploaded artwork files.
  • Payment information: processed securely via our payment provider (we do not store credit card numbers).
  • Contact forms and messages: inquiries, feedback, or support requests.
  • Email subscriptions: if you sign up for newsletters or promotions.

B. Automatically Collected Data

  • IP address and browser type.
  • Device information and operating system.
  • Pages visited, time spent on site, and referral sources.
  • Cookies and analytics identifiers.

3. How We Use Your Information

  • Process and fulfill your orders.
  • Provide customer support.
  • Improve our website, products, and services.
  • Send order confirmations, shipping updates, and relevant offers (if opted in).
  • Prevent fraudulent transactions and maintain site security.

We do not sell, rent, or trade your personal data to third parties.

4. File Uploads

If you upload a design or artwork for your sticker order, the file is stored securely on our servers for order processing. Uploaded files are used only for printing your custom products and are automatically deleted after a reasonable retention period unless required by law.

5. Cookies & Analytics

We use cookies to enhance your browsing experience. Cookies help us remember your cart, analyze traffic, and improve site performance. You can disable cookies in your browser settings, but some features may not work properly.

We also use analytics tools such as Google Analytics to understand visitor behavior. These services may collect anonymized data in compliance with their own privacy policies.

6. Payment Security

All payments are processed through secure, PCI-compliant gateways (such as Stripe, PayPal, or Shopify Payments). We do not store or have access to your full credit card details.

7. Data Retention

We retain your information only as long as necessary for accounting, legal, and order purposes. Uploaded files are deleted after order completion. Marketing preferences can be updated or unsubscribed at any time.

8. Your Rights

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Withdraw consent for marketing communications.
  • Request a copy of your data (data portability).

To exercise these rights, contact us at privacy@twistedvinylco.com.

9. Data Protection

We implement SSL encryption, secure file uploads, and limited employee access to personal data. While no system is 100% secure, we strive to protect your information to the highest standard.

10. Third-Party Services

We may share limited data with trusted partners only as necessary to operate our store (e.g., shipping carriers, payment processors, email platforms). All partners comply with privacy regulations.

11. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will always be posted here with a revised effective date.

13. Contact Us

If you have any questions or concerns about our Privacy Policy or data practices, contact us at:
📧 privacy@twistedvinylco.com
📍 Port St. Lucie, Florida, USA
🌐 https://twistedvinylco.com

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